cough cough cough

Of course I went to work today,

Said little peggy ann mckay

i’ve got a presentation for colleagues! a brochure to proof!

assignments to post and a final report due

a lecture on bullying, a panel too

cultural competency for all whether green black or blue

planning meetings for projects, a new business to start

and an IRB submission to  conclusively prove that I’m smart!

colleagues to smile at, students to support

and did i eat lunch?

just imagine my retort!

and was i cough coughing?

and cough coughing some more?

but of course I was, dear, on my hands–on your door!

the air that we breathe?

contaminated with junk

the green gobbley goobers of my nasal gunk

what do i say at the end of the day?

No more of this cough!

Tomorrow–home, i will stay!

 

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Scheduling: A Morning of Patient Complaints

We went to a new scheduling system–call in for same day appointments. Trying to cut down on the number of no-shows–patients who just don’t come in after making an appointment.

Patients are not liking it.

These are the comments from a single morning.

K.B. complained about difficult access. “I tried over and over.”

K.C. “I couldn’t get through last week so I went to the ED. Now you’re seeing me for followup.”

JG. “You are hard to reach.”

D.B. “Who is my care team? You are hard to reach.  You call that 555 number and they have you over to every clinic.”

N.T. “I waited two hours to make this appointment.”

All I could say was “I’m so sorry, please complain to administration. I’m so sorry, please complain.”